This policy applies to training programmes based on CAA syllabuses.  It should be read in conjunction with all other policies in this Quality Manual, particularly:

  • Assessment Policy
  • Equality Policy
  • Malpractice and Maladministration Policy
  • Data Protection Policy
  • Complaints and Whistleblowing Policy
  • Reasonable Adjustment and Special Consideration Policy

An appeal is a request from a learner to revisit an assessment decision which s/he considers is disadvantaging him/her.

This policy sets out our commitment to learners who wish to enquire, question or appeal against an assessment decision. 

Our commitment

We will show transparency and fairness in our assessment practices by allowing anyone who feels this is not achieved the right to appeal.    

Our procedures 

  • We will provide our training and assessment staff with the expertise needed to comply with this policy and related procedures.
  • We will provide our stakeholders with details of how to appeal and assessment decision. This will include:
  • contact details of a named representative
  • the timescales for any investigation to be undertaken
  • the timescales for the outcome to be communicated
  • the process to follow if the outcome is deemed to be unfair, including the ultimate right of appeal to the CAA.
  • We will have clear, consistent and transparent procedures for learners to enable them to enquire about, question or appeal an assessment decision, including requests for reasonable adjustments or special consideration.
  • We will provide information to learners at induction and prior to each summative assessment, of the contents of this policy and related procedures.
  • We will ensure that any appeal is recorded, and documentation is retained for 18 months following the resolution of the appeal.
  • We will maintain confidentiality of any learner information related to an appeal.
  • We will take appropriate action to protect the interests of other learners and the integrity of the training, when the outcome of an appeal questions the validity of other results.
  • We will monitor our compliance with this policy by collecting data through learner and employee applications, feedback and outcomes.

Supporting Documentation

  • Appeal Against an Assessment Decision Form


Stage 1

The learner is responsible for initiating the appeal procedure.

  • An appeal must be made within seven days of receiving feedback on a summative assessment by use of the appeals form or by email.  There will then be an informal discussion between the instructor/assessor and learner
  • The discussion must take place within seven days of the request
  • A note of the discussion must be maintained by the instructor/assessor
  • If the issue is not resolved, move to Stage 2

Stage 2 

The learner is responsible for initiating the second stage of the appeals procedure:

  • The learner must complete the Appeal Against an Assessment Decision Form and submit to Tom Saunders (QM) within seven days of the informal discussion
  • QM reviews the assessment.  If QM has already reviewed the assessment as part of the sampling process, the appeal should move to Stage 3
  • QM completes the Appeal Against an Assessment Decision Form and responds to the learner and instructor/assessor within seven days of the appeal
  • The learner acknowledges the recommended outcome and signs the form.  If resolved, no further action is required.  If unresolved move to Stage 3.

Stage 3

  • The appeal is now escalated to the CAA