Crew Resource Management (CRM) 

Over the years, aircraft investigations have shown that 70% - 80% of air crashes involve human error. Crew Resource Management is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving aviation safety, CRM focuses on interpersonal skills such as communication, leadership, and decision making in the flight deck and aircraft cabin.

Introduction
  • Human Factors in Aviation
  • General Instructions on CRM Principles and Objectives
  • Human Performance and Limitations
  • Threat and Error Management
Module 1
  • Threat and Error Management,
  • Error Prevention and Detection
  • Case Studies
  • Human Error and Reliability
  • Identification/Management of Pax HF, Crowd Control, Pax Stress
  • Stress and Stress Management
  •  Workload Management
  • Operators Safety Culture and Company Culture and SOPs
  • Organisational Factors, Factors Linked to the Type of Operations
  • Participating in Cabin Safety Incident/Accident Reporting
  •  Fatigue and Vigilance
  • Medical Factors
Module 2
  • Effective Communication & Co-ordination between all Crew Members inc the Flight Crew & inexperienced Cabin Crew
  • Effective Communication and Coordination with other Operational Personnel and Ground Services
  • Case Studies
  • Leadership, Cooperation, Delegation and Synergy
  • Individual & Team Responsibilities
  • Personality Awareness
  • Self-Assessment and Self Critique
  • Conflict Management
  • Cultural Differences
  • Decision Making & Actions
  • Attitudes & Behaviours
  • Assertiveness
Module 3
  • Human Performance and Limitations
  • Individual and Shared Information Acquisition and Processing
  • Individual and Shared Situation Awareness
  • Resilience Development
  • Surprise and Startle Effect
  • Case Studies
  • Automation and Philosophy of the Use of Automation
  • Monitoring and Intervention
CRM

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